tk10b Responsible Gaming — Play Safe, Stay in Control

Our Approach to Responsible Gaming

Gaming and sports betting on tk10b are forms of entertainment. Like any form of entertainment, they are most enjoyable when approached with a clear budget, a time limit, and the understanding that outcomes are determined by chance. The vast majority of our players in Dhaka, Chittagong, Sylhet, and across Bangladesh participate casually and responsibly — placing occasional bets on cricket, enjoying a few slots sessions, or trying their luck at live casino tables within limits they have set for themselves.

However, for a small number of players, gambling can become a problem that affects their finances, relationships, and wellbeing. tk10b takes this risk seriously. We have designed a suite of player protection tools that give you direct control over how and how much you play — and we have trained our support team to respond promptly and sensitively whenever a player reaches out for help.

Player Protection Tools

tk10b provides the following built-in player protection features. You can activate or adjust any of these tools at any time by contacting our support team at [email protected]. Our team will process all protection requests within 24 hours — and most within the same session.

Deposit Limits Explained

A deposit limit restricts the maximum amount you can add to your tk10b account within a given time period. Once a limit is in place, the platform will decline any deposit that would cause your total deposits to exceed that limit within the applicable period. Deposit limits can be set for any of the following periods:

• Daily limit: restricts deposits within any 24-hour rolling window, ideal if you want to cap your daily spending on cricket betting or slots.
• Weekly limit: restricts deposits within any 7-day rolling window, giving you a broader view of your weekly gaming budget.
• Monthly limit: restricts deposits within any 30-day rolling window, best suited to players who prefer to set a single monthly entertainment budget.
• Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period before it becomes active — this gives you time to reconsider.

Time-Out and Session Controls

Time-out features allow you to pause your account for a short, fixed period without permanently closing it. This is different from self-exclusion — it is a temporary break designed to help you step back, reassess, and return when you feel ready. tk10b offers the following time-out options:

• 24-hour cooling-off: suitable for players who have had an intense session and want to step away for a day before continuing.
• 48-hour cooling-off: a two-day break that lets you reflect without making a longer commitment.
• 7-day break: one full week away from gaming activity, recommended if you notice your play is starting to feel compulsive or stressful.
• 30-day break: a longer pause, appropriate for players who want a meaningful rest period while retaining the option to return after a month.

During a time-out period, your account balance is preserved, and you may withdraw any remaining funds. You will not be able to log in, deposit, or place bets while the time-out is active. To activate a time-out, contact our support team and your request will be processed promptly.

Self-Exclusion

Self-exclusion is a more serious step than a time-out. When you self-exclude on tk10b, your account is closed and you are blocked from opening a new account for the duration of your self-exclusion period. You can choose a self-exclusion period of 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, tk10b will also suppress any marketing communications sent to your registered contact details.

How to Request Self-Exclusion

1. Contact our support team by emailing [email protected] from the email address or mobile number registered to your account.
2. State clearly that you wish to self-exclude and specify the duration you prefer: 6 months, 1 year, 3 years, or permanent.
3. Our support team will verify your identity and confirm the exclusion in writing within 24 hours of your request.
4. You will receive confirmation of your self-exclusion with the start date and end date (or permanent status). Your account balance will be settled and any remaining funds returned via your original deposit method.

Recognising Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following signs may indicate that gambling has stopped being a recreational activity and has become a source of harm. If several of these apply to you, we strongly encourage you to use our self-exclusion or time-out tools and to seek additional support:

• Spending more money on gambling than you originally planned, or chasing losses by depositing more after a losing session.
• Gambling with money intended for essential expenses such as rent, food, bills, or school fees.
• Feeling restless, irritable, or anxious when you are not gambling, or spending a disproportionate amount of time thinking about gambling.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling to escape from problems, relieve stress, or manage feelings of depression, loneliness, or anxiety.
• Being unable to stop gambling despite wanting to, or repeatedly making unsuccessful attempts to cut back or quit.

Recognising one or more of these signs in yourself takes courage, and reaching out for help is the most important step you can take. tk10b's support team is available 24/7, and all conversations about problem gambling are handled with complete confidentiality and without judgment.

Protecting Younger People

tk10b operates a strict 21+ policy. No person under the age of 21 may register an account, make a deposit, or participate in any gaming activity on the platform. This policy is enforced through mandatory age verification during the registration process and KYC document checks before any withdrawal is processed.

If you share a device with family members or others who may be under 21, we recommend using your device's parental control features or a separate browser profile to prevent unauthorised access to your tk10b account. Never share your login credentials with another person, particularly anyone who may be underage.

Tips for Playing Responsibly

Most players on tk10b enjoy their gaming experience without any difficulties. The following practical habits can help you keep gaming in its proper place as entertainment — not as a financial strategy or a coping mechanism:

• Set a firm budget before each session — decide exactly how much you are comfortable spending and stop when you reach that amount, regardless of whether you are winning or losing.
• Treat every amount you deposit as money spent on entertainment — not as an investment. Never expect to profit from gambling in the long run.
• Never gamble when you are feeling emotionally low, stressed, under the influence of alcohol, or when you are tired. Impaired judgement leads to poor decisions at the betting table.
• Take regular breaks during sessions. Stand up, stretch, get a drink of water — and use that time to honestly assess whether you are still enjoying yourself or whether the session has become about recovering losses.
• Keep gambling in balance with your other daily activities, relationships, work, and responsibilities. If gambling is taking time or money away from things that matter, that is a signal to reassess.
• Use tk10b's deposit limit and session time tools proactively — set them up before you feel you need them, not after. The best time to put a safety net in place is when you are thinking clearly.

Get Help — You Are Not Alone

If you feel that gambling has become a problem for you, or if someone you care about is showing signs of problem gambling, there are several ways to get help. tk10b's support team is your first point of contact and is available around the clock, every day of the week including Bangladesh public holidays such as Eid, Victory Day, and Independence Day.

Our Commitment to Player Safety

tk10b was built to give players across Bangladesh a reliable, secure, and enjoyable place to engage with cricket betting, slots, live casino, and crash games. We are proud of the entertainment experience we provide — and equally proud of the safeguards we have put in place to ensure that experience stays positive. Player safety is not a legal checkbox for us: it is a core part of how we operate and how we want to be known in Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and every city and village across Bangladesh.

We will continue to invest in our responsible gaming infrastructure, improve our detection of early problem gambling indicators, and train our support team to the highest standards of player welfare. If you have feedback about our responsible gaming programme — positive or constructive — please send it to [email protected]. Your input helps us improve.