tk10b Privacy Policy — Your Data, Your Rights

Introduction

tk10b is committed to protecting the privacy and personal data of all players who use the platform. This Privacy Policy has been prepared to inform you clearly and transparently about the personal data we process in connection with your use of the tk10b website, mobile interface, gaming services, betting markets, payment processing services, and any associated features (collectively, the "Platform"). This Policy applies to all registered and unregistered users who access or interact with the Platform.

By registering an account on the tk10b platform or by continuing to use the Platform after this Policy has been posted, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please discontinue your use of the Platform and contact us to close your account.

Our Data Protection Principles

tk10b processes personal data in accordance with the following core principles, which govern every decision we make about how your information is handled:

Information We Collect

tk10b collects personal data in two primary ways: information you provide to us directly during registration and account use, and information we collect automatically through your interaction with the Platform. The following describes each category in detail.

Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support, or otherwise interact with the Platform, we may collect the following categories of personal data:

Information Collected Automatically

When you access the tk10b Platform, our systems automatically record certain technical information including your IP address, browser type and version, operating system, referring URL, pages visited, time spent on each page, and error logs. This information is used exclusively for platform security, fraud detection, and performance optimisation. It is not linked to your identity unless we have a specific reason to do so in connection with a security or compliance investigation.

How We Use Your Information

tk10b uses the personal data we collect for the following purposes. Each purpose has a corresponding legal basis, described in Section 3 below:

• To create and manage your player account, verify your identity, and ensure your account profile is accurate and complete throughout your use of the Platform.
• To process deposit transactions, credit winnings to your account, and execute withdrawal requests through bKash, Nagad, Rocket, Upay, Visa, and Mastercard.
• To verify player eligibility including age verification (21+ requirement), KYC compliance, and fraud prevention checks in line with our obligations under applicable regulations.
• To provide customer support, respond to your enquiries and complaints, and maintain records of our communications with you as required for dispute resolution purposes.
• To detect, investigate, and prevent fraudulent activity, money laundering, underage gambling, multi-accounting, and other prohibited conduct as described in our Terms and Conditions.
• To send you service communications including account notifications, deposit confirmations, withdrawal updates, and security alerts. Where you have opted in, we may also send you promotional communications about offers and games available on the Platform.

tk10b does not use your personal data to build profiles for sale to third-party advertisers. Any internal analytical profiling is used solely to improve Platform performance, detect problem gambling patterns, and personalise your experience where you have consented to such personalisation.

Legal Basis for Processing

tk10b processes your personal data on the basis of one or more of the following legal grounds, depending on the specific purpose for which the data is being used:

• Contractual Necessity: Processing is required to perform the contract between you and tk10b — for example, to open your account, process deposits, execute withdrawals, and provide gaming services.
• Legal Obligation: Processing is necessary for tk10b to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, KYC procedures, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for the legitimate interests of tk10b in operating a secure, fair, and compliant gaming platform — including fraud detection, abuse prevention, platform performance improvement, and security monitoring — provided those interests are not overridden by your rights.
• Consent: Where you have given us explicit consent — for example, to receive promotional communications — we process your data on that basis. You may withdraw consent at any time by contacting [email protected], without affecting the lawfulness of any processing carried out before the withdrawal.

Sharing Your Information

tk10b does not sell your personal data. We share personal data only in the following limited circumstances, and only to the extent strictly necessary for the stated purpose:

• Payment Service Providers: We share the minimum necessary financial data with bKash, Nagad, Rocket, Upay, Visa, and Mastercard exclusively to execute your deposit and withdrawal transactions.
• Game Technology Providers: We share anonymised or pseudonymised usage data with game providers such as Pragmatic Play, Evolution Gaming, Ezugi, and others solely for the purpose of delivering game services and resolving technical disputes.
• Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or a lawful request from a competent authority, we may disclose personal data to relevant governmental or regulatory bodies.
• Fraud Prevention and AML Services: We may share data with certified fraud prevention and anti-money laundering screening services as part of our regulatory compliance obligations. Such service providers are bound by strict data processing agreements.

All third parties with whom tk10b shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

Payment Data and Financial Information

When you make a deposit or request a withdrawal on tk10b, your payment transaction is routed through the infrastructure of your chosen payment service provider — bKash, Nagad, Rocket, Upay, Visa, or Mastercard. tk10b receives confirmation of a successful transaction and records the transaction amount, date, time, and payment method type against your account. tk10b does not receive, store, or have access to your full payment card number, mobile banking PIN, or wallet password at any point in the transaction process.

Transaction records are retained for the period required by applicable financial regulations and our licensing obligations. These records may be audited by our licensing authority as part of routine compliance reviews. Players may request a statement of their transaction history at any time by contacting our support team.

Cookies and Tracking Technologies

The tk10b platform uses cookies and similar tracking technologies to support essential platform functionality, remember your session, and improve your overall experience. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in and security cookies that prevent cross-site request forgery. These cannot be disabled.
• Functional Cookies: Used to remember your preferences such as your chosen language version and display settings. These improve your experience but are not essential to core functionality.
• Analytics Cookies: Used to collect anonymised information about how players navigate the Platform, which pages are most visited, and where errors occur. This data is used in aggregate form only to improve Platform performance and is never linked back to individual player identities.

You may adjust your browser settings to refuse or delete non-essential cookies at any time. Please note that disabling functional cookies may affect certain features of the Platform, such as language preference retention between sessions. Strictly necessary cookies cannot be blocked without preventing the Platform from operating correctly.

Data Retention

tk10b retains personal data for as long as necessary to fulfil the purposes for which it was collected, to provide ongoing services to active account holders, and to comply with our legal, regulatory, and contractual obligations. The following general retention periods apply: active account data is retained for the duration of your account plus a minimum of 5 years after account closure to satisfy financial record-keeping and AML obligations; identity verification documents submitted during KYC are retained for a minimum of 5 years from the date of submission or from account closure, whichever is later; customer support communications are retained for 3 years from the date of the relevant interaction.

When personal data is no longer required for any of the purposes described above, tk10b will securely delete or anonymise it in a manner that makes it unrecoverable. Players who request deletion of their data should be aware that certain records may be required to be retained by law even following such a request, and that tk10b will inform you of the specific categories of data that must be retained and the reason for doing so.

Data Security

tk10b implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, or alteration. These include SSL/TLS encryption for all data in transit, role-based access controls limiting internal staff access to personal data on a strict need-to-know basis, regular security audits and penetration testing of platform infrastructure, and incident response procedures to address data breaches promptly should they occur.

While we take all reasonable steps to protect your data, no internet-based transmission or storage system can be guaranteed to be 100% secure. You are responsible for maintaining the security of your own account credentials. If you suspect that your account has been compromised, please contact our support team at [email protected] immediately so that we can take appropriate protective action.

Your Data Protection Rights

As a data subject, you have the following rights in relation to the personal data that tk10b holds about you. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all valid requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of the personal data tk10b holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request that any inaccurate or incomplete personal data held about you be corrected or completed without undue delay.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to tk10b's legal retention obligations.
• Right to Restriction: You have the right to request that processing of your data be restricted in certain circumstances, for example where you contest the accuracy of the data or where you have objected to processing.
• Right to Object: You have the right to object to processing of your personal data where that processing is based on tk10b's legitimate interests, including profiling for direct marketing purposes. Where you object to marketing processing, we will stop immediately.

tk10b will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive, in which case we may charge a reasonable administrative fee or decline to act on the request. We reserve the right to verify your identity before processing any data rights request to prevent unauthorised access to another person's data.

Children and Minors

The tk10b platform is strictly intended for adults aged 21 years and above. tk10b does not knowingly collect, use, or store personal data belonging to any person under the age of 21. If tk10b discovers or is made aware that personal data of a person under 21 has been submitted to the Platform — whether through deliberate misrepresentation of age during registration or otherwise — the relevant account will be closed immediately, all associated data will be deleted or returned as required by applicable law, and any winnings or bonuses accrued in that account will be forfeited. If you believe that a minor may have registered an account on the tk10b platform, please contact us immediately at [email protected].

Changes to This Privacy Policy

tk10b reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, we will update the "Effective" date shown at the top of this document and, where practicable, notify registered players by displaying a notice on the Platform or via the contact details on file.

Your continued use of the tk10b platform after the updated Policy has been posted constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the Platform and request closure of your account by contacting [email protected]. We encourage you to review this Policy periodically to stay informed about how we protect your information.

Contact Us About Your Data

If you have any questions about this Privacy Policy, wish to exercise any of your data protection rights, or want to report a data-related concern, please contact the tk10b support team. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays.

Data enquiries email: [email protected]

We aim to acknowledge all data-related enquiries within 48 hours and to resolve them fully within 30 days. Complex requests involving data subject access or erasure may take up to 30 days from the date of identity verification.